💚 Customer care first
Customer
Policy.
At Cannaly, we want every customer to feel safe, supported and confident when shopping with us. Here’s how we handle orders, support and customer care.
1
Customer Support
Our support team is here to help with questions about products, orders, delivery and account issues.
2
Order Issues
If something goes wrong with your order, contact us as soon as possible so we can review the issue and help find a solution.
3
Delivery Problems
If your parcel is delayed, damaged or missing, we’ll work with you and the delivery provider to resolve the problem.
4
Returns & Refunds
Returns and refunds are handled according to our return policy. Some items may not be eligible once opened or used.
5
Respectful Communication
We aim to treat every customer with respect and ask that all communication with our team remains polite and fair.
6
Policy Updates
We may update this Customer Policy from time to time to improve our service and reflect changes to our store.
Discreet Packaging
100% private and smell proof
Fast Delivery
2–3 days UK delivery
Lab Tested
Quality you can trust
Secure Payment
Safe and encrypted checkout
Need customer support?
Our team is ready to help with your order, delivery or account questions. Reach out and we’ll get back to you as soon as possible.
Contact Us