At this stage of the business we are focused on UK mainland and some local islands , to provide fast and reliable service. Deliveries take 1-3 days in average. Worldwide shipping can be discussed separately with our team.

At this time, we do not offer returns due to the nature of our services and our commitment to protecting your privacy.

First, check your order status and any available tracking updates. If your order hasn’t arrived within the estimated delivery time, please contact our customer support team with your order number. We’ll investigate the issue and, if your package is confirmed lost, we’ll resolve it in accordance with our replacement or refund policy.

If you’ve entered incorrect shipping details, contact our support team immediately with your order number and the correct information. We’ll try to update your order before it’s shipped. Please note that once an order has been dispatched, changes cannot be guaranteed. Customers are responsible for ensuring their shipping details are accurate at checkout.

First, check your spam or junk folder, as confirmation emails may occasionally be filtered there. If you still can’t find your order confirmation, log in to your account (if applicable) or contact our customer support team with your order details. Tracking information will be provided in accordance with our shipping and privacy policies.

We only collect the information necessary to process and deliver your order. Your personal information is never shared with third parties except where required to fulfill your order. All customer data is stored securely on protected servers. In the unlikely event of a serious security breach, we will take immediate action to permanently delete and securely destroy any compromised data to help protect your privacy.

Currently, we do accept payments with vouchers and cryptocurrency. We’re actively working to expand our payment options and plan to introduce credit/debit card payments and bank transfers in the near future.

Yes, cryptocurrency transactions are generally secure. Always verify the recipient’s wallet address carefully and use a reputable cryptocurrency wallet or exchange. Since crypto transactions are typically irreversible, please double-check all payment details before sending funds

The Cannaly team believes the UK is steadily moving toward cannabis legalization, and we want to be ready when the appropriate legal framework is established. By building our presence early, we aim to operate responsibly and fully comply with all applicable laws and regulations once the market becomes legally accessible.

Be cautious of websites that advertise unrealistically low prices, make promises that seem too good to be true, provide little or no contact information, or pressure customers into making immediate payments. Before placing an order, check independent customer reviews, verify that the business operates in your region, and ensure the website provides clear and transparent information about its products, policies, and customer support.