Customer support
Working Hours
Monday–Friday
–
Saturday–Sunday
Limited support
Weekend support hours vary depending on availability.
Messages received outside normal working hours will be answered as soon as support becomes available.
Customer Information
General Information
Everything you need to know about customer support, order processing, estimated delivery times, and the payment methods available at Cannaly.
View InformationBefore you order
Ordering Information
Please review the details below before completing your order.
Order processing
Same-Day Dispatch
Order before 12:00 PM
Orders placed and successfully paid before 12:00 PM on a working day are normally dispatched on the same day.
Orders placed after the cut-off time, during weekends, or on public holidays will normally be processed on the next working day.
Estimated arrival
Delivery Time
Usually 1–3 working days
Most orders are delivered within 1–3 working days after dispatch.
In rare cases, including courier delays or unusually busy periods, delivery may take up to 7 calendar days.
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Payment Options
Review the payment methods currently available before completing your order.
Dispatch and delivery times are estimates. They may occasionally be affected by payment confirmation, public holidays, courier delays, weather conditions, or other circumstances outside our control.